SUPPORT
Humans in Miami, not a chatbot maze.
IMECAR LLC handles registration, warranty and technical questions from 1200 Brickell Avenue, Suite 1950, Miami, FL 33131. Call +1 (786) 575-3530, email usa@imecar.com, or use the forms below. Manuals and datasheets are free to download — no email wall.
Register your pack. Lock in the decade.
Register within 30 days of purchase to secure the full 10-year limited warranty — unregistered packs are covered for one year. Registration links your serial number to you, so a claim years from now is a lookup, not an argument. Takes two minutes.
You'll need
- The serial number from the pack label
- A photo or PDF of your receipt or invoice
- Two minutes. That's the whole list.
Warranty, claims & requests.
Every L-FLEX carries IMECAR's Ten-Year Limited Warranty, honored by IMECAR LLC — the manufacturer's own US entity, not a reseller — for the original purchaser. Years 0–5: free repair or replacement. Years 5–8 and 8–10: replacement at 50% / 75% of the then-current price. To open a claim, use the form with your serial number; the team responds from Miami with an RMA before anything ships. Read the full warranty (PDF) — every clause, no email wall.
- Register within 30 days of purchase — it takes the coverage from 1 year to 10
- Keep your proof of purchase; the warranty follows the original purchaser
- Never ship a pack without an RMA number from the team
- SmartDash logs help diagnose issues remotely on Pro and up